Technology can play a key role in reducing Lloyd's above-average operating costs, according to a recently published report.
The study author, Catherine Stagg-Macey, a senior insurance analyst at Boston-based technology consultant Celent, said that any casual stroll through Lloyd's headquarters in London reinforces how paper-driven that market is today.
"This is a Luddite trying to keep its head above water in the 21st century," she said.
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