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Agents Who Ignore Customer Service Won't Have Too Many Clients To Worry About

Neglected clients likely to seek more attention elsewhere without telling

By Madelyn H. Flannagan | Updated on October 01, 2006

When independent agencies consider their customer service obligations, they might want to remember what the great philosopher, Aristotle, once said: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

While contemplating this article, I thought of how many companies have gotten into the bad habit of delivering poor customer service. Indeed, I am often frustrated when trying to get service in today’s fast-paced environment, and just as often disappointed to find it’s nobody’s job to help!

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