Taking work home from the office has a whole different connotation when the data being worked on after hours contains the personal, financial, or medical information of customers. This often unsecured data gets left in taxicabs, hotel rooms, on park benches, and stolen from homes and parked cars. News reports over the past few months have brought to light several potentially devastating incidents of huge databases of personal information being stolen when laptops were lifted, or during office break-ins.
A frequently run TV commercial shows an automobile agent working on his laptop on the hood of his car at the scene of a wreck. He talks of “instantly downloading the customer information” and handling the claim. Is that really a good idea?
To gauge how high a priority the safety of insurance consumers' data appears to be, we spoke with four individuals in the industry and found a mix of perspectives on the safekeeping of records. (They also offer safety suggestions in the accompanying sidebar.)
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