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Are Claims Driving You Crazy?

Property and casualty claims certainly provide a steady stream of potential anxiety-producing situations.

By Barrett A. Evans,CPCU,AIC | Updated on September 29, 2006

Although property and casualty claim adjusting is my profession of choice, I have had the good fortune of picking up some counseling training in my somewhat unusual career path. As many adjusters know after a stressful day, working in insurance claims provides its fair share of opportunities to remember and utilize some mental-health training!

Property and casualty claims certainly provide a steady stream of potential anxiety-producing situations. Company expectations, customer demands, legal requirements, and ethical considerations create a collection of factors that can raise any adjuster’s blood pressure. These realities of adjusting give good cause for periodic mental health “stress checks” in order to keep anxiety levels under control and ward off more serious problems. Most adjusters will find that they can properly control their anxiety levels by maintaining healthy thinking patterns, keeping a good attitude, practicing certain types of behaviors, identifying when it’s time to change a work situation, and getting professional help when it is necessary.

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