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'Who Is Watching Your Back?

Most claim adjusters would agree that we are in a stressful, highly competitive business.

By Tom Filep | Updated on August 28, 2006

Most claim adjusters would agree that we are in a stressful, highly competitive business. Most of us also have a great sense of humor, which might be why the claim business is our chosen profession or, for whatever reason, why the claim business has chosen us.

The claim adjuster arguably has the most challenging job in the insurance company because he is the primary contact with customers when a claim occurs. Also, since the adjuster represents the insurer, prompt and well-informed communication along with quality claim handling can make or break policy renewal. We know the policy contract is most important to the insured upon the occurrence of an unforeseen event. This is when the insurer’s promise, and the claim adjuster’s credibility, is put to the test.

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