Most people in insurance companies never think about the networks they use every day as they work with their computers and talk on the phone. If they give the networks any thought at all, they might have a vague sense that there are a bunch of pipes somewhere and a much clearer sense that those pipes had better be up and running 24 hours a day.
This view of networks, however, fails to appreciate that insurance is an information business. The insurance company that wins is the insurance company that is better and faster at accessing information, processing it correctly, making the right decisions, and working effectively with its customers and business partners. Voice and data networks provide the infrastructure that makes these things easier or harder to do.
Today, many insurance companies look at their networks not as a steadily depreciating asset, but rather as a strategic investment that can lower expenses, speed processes and make more people want to do business with them. The boundaries of the insurance organization are expanding--through multichannel distribution, strategic partnerships and outsourcing. The key to making these changes work is the creation of a single converged network handling data, voice and video.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
