Claim adjusters must be decisive, versatile, and exhibit exceptional problem-solving skills. But a quick scan of online job-posting sites reveals that companies also are looking for more specialized qualities in their new hires. Adjusters need to be proficient in using company-specific software programs. Many carriers also expect to see up-to-date certifications and years of experience before considering applicants for adjusting or file-examining positions.
One skill rarely mentioned in the classified ads, however, is the ability to write clearly and concisely. There is no denying that effectively communicating information is a major aspect of a claim professional's job. Without this skill, managers and adjusters risk the potential for confusion or misinterpretation in the daily course of doing their jobs.
The National Claims Writing Test from The Communication Workshop helps evaluate the writing aptitude of claim managers and adjusters. The test is not aimed at measuring knowledge of the claim industry, but rather seeks to measure skills in business writing by using common problems found in property/casualty claim correspondence as its milieu. Questions range over a number of writing topics, including format, phrasing, organization, breaking up lengthy sentences, e-mail etiquette, misused words, jargon, tone, punctuation, grammar, and spelling.
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