In recent years, most discussions on technologies used to fight claims fraud in the property/casualty industry have tended to focus on the detection end: using data mining, predictive modeling, pattern matching, and link analysis tools to discover potentially fraudulent activity that already has occurred. But as the clich? goes, an ounce of prevention is worth a pound of cure.
“The majority of SIU [special investigative unit] resources is put toward the reactive, after fraud has happened,” says Donnie Kearns, an SIU director with Nationwide Insurance. “There is a lot of development needed around taking technology and information and applying them to the prevention of fraud.”
Doing that and quantitatively measuring the success of the effort can be even more difficult than detection. Yet that hasn't stopped insurers from deploying new systems and finding innovative ways to use existing technologies in their prevention efforts.
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