Many agencies view the opening or acquisition of branch offices as a way to grow and expand their market reach. Too often, though, I find that after agencies set up branch offices, they neglect to manage them. As a result, I inevitably find the branches have more–and more serious–problems than the main offices do.
Procedures
I often find branch offices' procedures differ from those of the main office, usually without management's knowledge and often in violation of the agency's official procedures. Sometimes branch offices must use different automation procedures because of how their automation systems are designed, but those are minor problems compared with ignoring the agency's standard procedures. Besides reducing efficiency, this creates large E&O exposures for the entire agency.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
