The insurance industry, perhaps more than any other, has made an art form out of using technology to the fullest–and the longest–squeezing every last drop of life out of even the moldiest hardware and software before finally succumbing to the inevitable upgrade.
Whether it be lumbering mainframes in carrier home offices or dust-encrusted green screens in agency operations, we are dedicated to continuing on with anything that continues to work, however slowly and inefficiently.
Truth be told, that is not necessarily a bad thing. While propeller-heads like me see this trend as the frustrating penny-pinching of hopeless Luddites, an equally plausible case could be made that insurance as an industry wants to get full value out of anything purchased before spending piles of cash to replace systems that took eons to get used to in the first place. There is much to be said for the notion that older technologies still get the job done.
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