Before we begin, we must warn you this installment of "CIO Chronicles" will depart from the issues we've traditionally addressed in this space for the past three years. Our original idea was for all of us to take a break for a change from the "here and now" and amuse ourselves by glancing beyond the immediate horizon. But the moment one gives anything close attention, it becomes a world in itself.
The "real world" in which we live consists of aging policy and claims processing systems, fragmented customer information files, outdated architectures, hard-coded business rules, and the countless processes and details of running and sustaining an insurance business. It does, indeed, appear mysterious at times. It can be awesome. But only a few might call it magnificent. Why is that?
The insurance industry should be a pearl farm of information and knowledge--a place where technology thrives. But most people involved in or responsible for insurance-processing infrastructures are more likely to think of the environment as a milieu of little light and many shadows. Why is that? And what change for the better does the technology-influenced future hold in store for the insurance industry?
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