A favorite comment a former supervisor of mine used to make when I didn’t get an assignment exactly right was, “It’s just what I asked for but not what I want.” The problem always stemmed from my project management method: I’d receive the assignment and then run off and do the work, not returning until the project was completed.

Unfortunately, IT project management too often has followed this “order fulfillment” methodology: Systems analysts collect user requirements from business staff, and everyone hopes what IT delivers meets those requirements.

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