A favorite comment a former supervisor of mine used to make when I didn't get an assignment exactly right was, "It's just what I asked for but not what I want." The problem always stemmed from my project management method: I'd receive the assignment and then run off and do the work, not returning until the project was completed.
Unfortunately, IT project management too often has followed this "order fulfillment" methodology: Systems analysts collect user requirements from business staff, and everyone hopes what IT delivers meets those requirements.
"If you're not communicating well, if you don't have solid methodology, and if you don't have a collaborative partnership in the management of a project, you're not going to deliver quality," warns Meg McCarthy, senior vice president and chief information officer at Aetna, who is responsible for Aetna Information Services (AIS).
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