Fraud is something that Don Delaney, a long-time Chicago claim adjuster and first-time author, has plenty of experience dealing with. Recently, he shared with Claims some insights from his often comical personal files.
You once had a 10-foot piece of wood hurled at your car while investigating an accident scene?
That particular experience involved a piece of plywood that was fashioned as a spear or like a javelin, thrown by one of 30-40 young men at a nearby corner. I was lucky that it didn't put my eye out; it went right by my nose. My mind was telling me to get out of there, but my ego was telling me I should stay and try to finish the job. That incident, as well as going to Cabrini-Green/Robert Taylor Homes (two of Chicago's South Side housing projects), was probably the most crazy; it got my blood boiling and my pulse rate way up.
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