Whether it’s your own household finances or a multimillion-dollar IT budget, spending and planning fall into two main categories: must-haves and want-to-haves. Must-haves (otherwise known as nondiscretionary spending) always seem to take up a larger portion of the budget–every time you gas up your car, you can see that firsthand.

Insurers’ must-haves in IT include investments targeted toward meeting security and compliance demands. Although they involve different activities, security and compliance strategies have been converging in recent years under a consolidated risk management framework, particularly as regulations have required protection of customer data and other information security measures.

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