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Agency Technology: How we learned how hooked we are on dual monitors

If you don't use dual monitors, then this month's article may not interest you. But for those who have tried them, I will relate a recent incident that showed us just how ingrained dual monitors can become in an agency. I'll also

By Edgar J. Higgins Jr. | Updated on May 31, 2006

If you don’t use dual monitors, then this month’s article may not interest you. But for those who have tried them, I will relate a recent incident that showed us just how ingrained dual monitors can become in an agency. I’ll also pass along a few ideas you might find helpful.

I’ve observed several agencies with dual monitors and have noticed that they tend not to take advantage of the features touted as the primary reasons for investing in the second monitor. Those agencies’ employees typically use their two monitors to keep open two sessions of their management systems and compare documents onscreen. Some keep Outlook (or another e-mail program) open while they do other work. However, the true benefit of dual monitors is that they enable you to drag a file from one screen and drop it onto the other. Doing so makes adding multiple attachments to an e-mail message as simple as opening Windows Explorer on one screen and the e-mail program on the other, then dragging and dropping the attachments anywhere on the e-mail message field. If you’ve never used your dual monitors for this purpose, try it; you’re sure to become addicted within an hour. By using this feature of our agency’s dual monitors, our staff has saved hundreds of hours over a two-year period, which is especially significant when you consider that staff time is an agency’s largest marginal cost.

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