LAS VEGAS--Insurance industry performance improvement is hampered by the different goals of information technology and business-line management, a leading consultant warned at an industry conference.
That caution came from John Hagel III, a former McKinsey & Company principal, in his keynote address here during the opening general session of the ACORD LOMA Insurance Systems Forum.
According to Mr. Hagel, the persistent gap in priorities of those in IT and line management also threatens the carriers' adoption of new automation options.
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