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Few would argue the claim that the insurance industry is far different today than it was 30-to-40 years ago. What we do is the same--take on risk for individuals and groups. But how we do it... there's

By Denise Garth | Updated on May 21, 2006

Few would argue the claim that the insurance industry is far different today than it was 30-to-40 years ago. What we do is the same–take on risk for individuals and groups. But how we do it… there’s the rub.

Processes have changed in obvious ways–less paper, e-mail, real-time exchange of information over the Internet.

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