Risk managers face an ongoing battle to make sure their brokers and carriers offer more than lip service in terms of improved service and transparency, leaders of the top commercial buyers group warn.
"To a certain extent, we're still being held hostage to the process," said Ellen Vinck, outgoing president of the New York-based Risk and Insurance Management Sociey. "We have to keep getting the message out that we won't tolerate business as usual."
The biggest gripe cited by Ms. Vinck and her successor as RIMS president, Michael Liebowitz, is the fact that buyers too often are rushed through the renewal process at the last minute, and then fail to get accurate policies in a timely fashion after coverage has long since gone into effect.
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