Have changes in business practices by brokers and carriers prompted by settlements of bid-rigging and contingency fee abuse charges improved service? Risk managers are not so sure, and still have plenty of complaints, a buyer association survey reveals.
The "2006 Quality Survey" by the Risk and Insurance Management Society formed the basis of discussion at a recent closed-door gripe session called by RIMS, to which major brokers, insurers, associations and regulators were invited–but not the press. I was leaked a copy of the results by an attendee annoyed at being summoned to "an inquisition."
The e-mail survey of 7,010 deputy RIMS U.S. members–of which 634, or 9 percent, responded–revealed an odd split in buyer satisfaction. However, two of the questions prompted an overwhelming reaction.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
