YOU'VE invested hours in sales-training classes, read all the recommended sales books, attended networking events and gathered daily sales tips via the Internet. But you're still in the same rut. Your closing ratios haven't changed, nor, despite your best intentions, have your appointments. You know you need and want to make a change, and you seem to be doing the right things, but it just isn't happening. Why?

In a word, fear. Fear of trying something new and looking foolish. Fear that if you blow an appointment, you will miss the sale–and you worked hard to get that appointment! So you retreat to what is comfortable for you. You do what you always have done before.

Like the Cowardly Lion, what you need is courage. Where do you find it? In a full pipeline of prospects and suspects. When appointments are scarce, we dare not "blow" one. So the key to making necessary change is to fill the pipeline.

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