After bid-rigging and contingency fee scandals were exposed 18 months ago, the industry took dramatic steps to clean up its act. Mega-brokers abolished the volume-based bonuses that corrupted the purchasing process, while vowing to be more open with insurance buyers.

However, the driving force for reform has been New York’s crusading attorney general, Eliot Spitzer, who forced major concessions in settlements of civil suits after catching a number of major players with smoking gun e-mails.

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