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Targeting Excellence

The loud buzz that once surrounded "business reengineering" has been silenced by the practice not delivering on its promise, but some of the core principles live on as the "process improvement" compon

By Michael P. Voelker | Updated on February 28, 2006

Popular wisdom tells us “reengineering” has gone the way of the mullet and the Macarena, fads of the 1990s that are the targets of derision today. But if you look deeply enough into the vision behind today’s business process management (BPM), you’ll find the core tenets of reengineering–identifying, changing, and even eliminating processes–are a fundamental part of BPM.

Making sure this part of BPM (let’s call it “process improvement”) is successful begins with understanding why reengineering, as a rule, wasn’t. Essen-tially, the valid vision put forth by proponents of reengineering from Michael Hammer on forward was bastardized, used not as a route to excellence but as an excuse for otherwise-planned cost cutting and staff cuts.

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