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New Online Feature Aids Colonial Plan Administrators
Plan administrators dealing with Colonial Life & Accident Insurance Company will benefit from a new service on Colonial-Connect for Plan Administrators, the carrier's Web site. The service, known as Ez Administration, allows plan administrators to search at the employee level and view information such as policy status, coverage effective dates, and policy or coverage type for Colonial policies. It also offers administrators the ability to make updates to employee-level data such as name or address changes, deduction changes, and policy reinstatements. Plan administrators then can submit these changes to Colonial electronically.
“Ez Administration is just another way Colonial is making it easier for our plan administrators to go about their day-to-day business,” says Marianne Adams, Colonial's assistant vice president of account services. More than 23,500 accounts have joined the Web site since it was made available in mid-2001. “This type of service-oriented site for plan administrators is unusual in the voluntary insurance industry,” she adds. “Other companies may offer similar services only to selected clients or for group products, but Colonial thought it was important to make this kind of service available to all our customers.”
ColonialConnect for Plan Administrators is a service-oriented site that allows employers 24/7 access to information, service tools, and forms for their employees' benefits plan. It features a number of electronic services, including Ez Billing, a free paperless billing service that permits plan administrators to submit an electronic file of their deduction information. Plan administrators also have access to tips to make claims, enrollment, billing, and plan administration easier; forms for claims, reinstatement, or changes to coverage; and online reports and tools for plan administration.
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