WHERE WOULD your agency be without an employee manual? The sacred codex of your agency’s policies and procedures instructs your employees how to dress, when to come to work and what duties to perform. Without it, confusion or, at the very least, tardiness would run rampant throughout your office.

You probably have no doubt that your agency needs its employee manual. But now that you have it, the new question you should be asking yourself is: “Where is my agency without a hat pack?”

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