Pleasing 100 percent of the people 100 percent of the time is impossible, the saying goes, and if anybody can verify the certainty of that statement, it's adjusters.
With that in mind, the National Association of Insurance Commissioners studied the top reasons consumers filed formal complaints against their insurance companies in 2005, and concluded that delays, denials, and unsatisfactory settlement offers were the top three reasons insureds put pen to paper to write complaints.
Following these claim-handling issues, NAIC reported that consumers complained most about policy cancellations and premiums/insurance rating issues, a pattern that they say has remained consistent during the past four years. More surprisingly, the total number of complaints filed by consumers in 2005 (199,639) represented a 22.5 percent decrease from 2004.
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