LOL, GTG, BRB.
If you recognize these abbreviations, chances are you are familiar with instant messaging (IM) as an Internet communication tool. E-mail is the killer app that facilitates communication. How about IM, though? Is it useful for business communication or is it a time-waster? Should risk managers use it as a regular business tool or is it better left to high school kids discussing the upcoming Britney Spears concert?
True confession time: Although I often am labeled an early adopter of new technology, I confess that I rarely use IM. Not so for my two teenagers, who live on it. I recently told them, "You know, there's an invention that lets people communicate in real time. It's called a … telephone."
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