Witness Systems, a provider of workforce optimization software and services, has launched a new user group for customers of its Impact 360 solutions. The committee is comprised of customers from a variety of vertical markets–including insurance, government, telecom, and utilities–that leverage Impact 360 as an integral part of their business operations.

The user group is designed to supply an active forum for the company's customer base to share best practices and discuss the latest developments impacting their roles. Serving as advocates for and liaisons with Witness Systems' customers, the committee also will provide insight by taking part in joint development solutions and usability sessions. In doing so, the committee delivers feedback and insight for future Witness Systems features, functionality, and new solutions and services.

The announcement follows the recent launch of Witness Systems' Impact 360 end-to-end workforce optimization solution and the company's ability to support customers looking for a single provider for all their workforce optimization requirements–quality monitoring/full-time recording, workforce management, performance management, and e-learning.