In the new global marketplace, companies need to manage their efforts, quite literally, on a worldwide scale. AIG WorldSource serves U.S.-based companies with international operations, as well as foreign companies doing business in the United States. Accordingly, a wide range of claims and related legal issues arise from the four corners of the world.

WorldSource, a division of the property-casualty insurance subsidiaries of American International Group, has sought out the best technologies to help in managing its claim and claim-litigation processes.

Many in the insurance industry have looked to legal electronic billing and bill review as candidates for technological automation. Using the application service provider-version of Allegient System's Expense and Performance Management Suite has created significant benefits for AIG, especially given the volume and complexity of litigation. The new system has translated, conservatively, into an estimated five percent reduction in legal fees. Just as valuable, the knowledge garnered, has allowed AIG to monitor its claim litigation management on a continual basis. At the end of the day, everyone benefits, including the insured.