Or just ferklempt? Only time will tell.

Every year we send out our salary survey and report our findings in our October issue. (Yes, this is the one. Read the results on page 29.) On the survey form is a space for anonymous comments regarding your views on the state of the industry, and claim handling in particular. Over the past three years, the response rate for the survey has climbed steadily, and I think I've figured out why. It's a chance for you to spout off in the comments section about the sorry state of the claim-handling operation, at least as you see it.

But I've got news for you: your lot in life ain't all that bad. For instance, think back 10 years, to 1994. The Internet was just coming on stream and was not yet the force that it is today. Relevant software programs were nonexistent, and even the most rudimentary ones didn't come online until the middle of the '90s. So enjoy and embrace all those newer tools of the trade that make your life a lot easier.

Today the independent adjuster ranks are shrinking, off-shore claim handling is increasing, and everyone complains of being overworked (and underpaid). Look around, for heaven's sake! You're not alone. The whole world is changing, adjusting, except for a few pockets of stability.

You want stability, defined as same-old, same-old? Become a roofing contractor. They make good money, but the work is seasonal. The working conditions are horrible (and dirty), and sometimes downright dangerous. (I know of what I speak. I had a short stint as publisher of a roofing contractor magazine.) Roofing contractors can't keep experienced installers, because said installers will “jump ship” for as little as $.60/hr. Yes, they get overtime, but how much overtime could you handle in 90-degree weather? And by the way, your workers' comp premiums would be outlandish.

Looking for something with a little more pizzazz? Become a fireman. They're hunky and (sometimes) get to pose for calendars with their shirts off. Unless they're firewomen (I'm just covering my equal-opportunity bases here!). They often have a lot of leisure time between alarms, at least they did in the old days. And they eat rather well at the firehouse. I remember my uncle was a fireman back in the '50s. The tallest building in Cleveland at that time was the 52-story Terminal Tower. He had it made. There were no terrorist attacks in Cleveland in the '50s, no flaming, crumbling skyscrapers, no – well, you get the picture. Like I said earlier, the whole world is changing. (Although remembering my now-deceased uncle, I'm certain he would have been first in line to pose shirtless, calendar or not!)

Now let's have a little fun. E-mail me at [email protected] and answer the following two-part question: If I couldn't be in the claim-handling profession, I'd like to be a _____________, because____________________. We'll publish your responses, anonymously, I assure you.

And while you're ruminating over that challenge, say a prayer for everyone in Florida: the residents, the adjusters, and the disaster recovery people. At this writing, “Ivan the Terrible” is on the approach and bearing down on the Keys. One thing's for sure, the bottom-line effects of this hurricane season in the southeast are going to be memorable . . . in the worst way.

P.S.

Ferklempt: Yiddish for bad mood

Kvetch: Yiddish for complainer

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.