A little over six months after Hurricane Katrina made its mark as one of the worst natural disasters to hit the United States, state insurance regulators are saying that things are returning to normalcy, albeit slowly.
The disaster has given rise to several new consumer efforts which commissioners in Louisiana and in Mississippi said will help improve service and underscore the efficacy of state insurance regulation.
The latest program, which started during the week of March 20, is a consumer callback program to make sure inquiries concerning hurricane settlements are acknowledged, according to James Donelon, Louisiana insurance commissioner. A callback will be made to insurance consumers 21 days after an initial contact with the department, he explained.
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