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Losing the Ball and Chain

An increasingly competitive business environment and more demanding customers unquestionably are putting pressure on carriers and their IT departments to do more, but the biggest challenge facing comp

By Ara C. Trembly | Updated on December 31, 2005

An increasingly competitive business environment and more demanding customers unquestionably are putting pressure on carriers and their IT departments to do more, but the biggest challenge facing companies trying to improve policy administration systems today may be the antiquated systems they already have in place, say experts including Bill Jenkins, CIO and vice president, information technology, for Penn National Insurance, Gary Plotkin, CTO of the P&C company at The Hartford, and Marcel Nickler, vice president, global insurance, for BearingPoint, Inc.

“There are significant challenges for policy administration systems,” says Jenkins. “Carriers have been strapped with legacy systems that are a business inhibitor. They’re not flexible, you can’t get the data out of them, and they’re very costly to maintain.”

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