Search
 

Insurance Firms Fail Customer Service Test

Customer satisfaction within the insurance industry has decreased in the last six months, according to the Customer Respect Group.

By staff Writer | Updated on December 22, 2005

Customer satisfaction within the insurance industry has decreased in the last six months, according to the Customer Respect Group, an international research and consulting firm based in Ipswich, Mass.

“The insurance industry seems stuck in a dilemma of whether to, or how to, improve customer-friendly policies,” said Terry Golesworthy, president of group. “The industry has made the least progress of all major customer-focused industries. Moreover, companies continue to share information with third parties at a far higher rate. Our strong recommendation is that to avoid customer defections, insurers pay stronger attention to these issues.”

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.