Ask Dr. G.

The elusive geek master and sushi chef Dr. Gigabyte has returned from a brief sojourn in the high country. He reports a week in the mountains has deepened his understanding of the handicaps faced by many computer users. While meditating on a mountaintop, Dr. G. pondered the imponderable: “Why is it illegal to pilot an airplane above 10,000 feet without supplemental oxygen, yet it is a perfectly acceptable practice to stand on the edge of a 2,500-foot cliff at 13,000 feet without oxygen?” Dr. G. is here to answer your unanswerable questions. The moving finger writes and having writ moves on.

Dear Dr. G.: I saw an article in The Wall Street Journal recently saying consumers do not trust cookies and are deleting them or blocking them. Our consumer Web site for policy updates and claims submission uses cookies to identify our customers. What should I do? Do we need to rebuild these sites?

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