Ever get the feeling that someone has been lying to you? Those who attended last month's International Association of Special Investigation Units conference in Phoenix may just have had their suspicions confirmed.
“In an insurance investigation, you are looking at whether or not the [suspect] is credible,” said Joseph P. Buckley, president of John E. Reid and Associates, in a seminar on interviewing and interrogation techniques. Buckley cautioned that no behavior is always consistent with telling the truth or lying, but many common characteristics can guide investigators' instincts in the right direction.
An effective interrogation process, Buckley explained, involves three major points. Behavior Symptom Analysis describes the verbal and non-verbal behavioral characteristics that distinguish a truthful person from one who is withholding or fabricating relevant information. The Behavior Analysis Interview is structured to elicit both factual and behavioral information so as to suggest investigative direction. The third item is an interrogation process that is designed to obtain an admission of guilt.
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