The noise from claim staff is not joyous this year. Although a few people still tell us that they love their jobs, their voices are growing fainter. Dissatisfaction seems to be the overpowering sentiment in our 15th annual salary survey.
In the history of the survey, independent adjusting staff has made more money than their counterparts at insurance carriers, while enjoying fewer benefits and perks. In recent years, the gap between these figures had begun to narrow. This year's survey, however, indicates that all that is changing, and industry norms are reverting to type.
Although the dollar figures have fluctuated over the last couple of years, statistically claim compensation has risen approximately 25 percent since 1998, when we first started asking for exact salaries. The two exceptions are officers at independent firms, who have seen only a four percent gain in the last seven years, and carrier vice presidents, who have lost about 20 percent. (It must be noted, however, that fewer carrier CEOs and presidents are responding to our survey than did in the past. Their higher salaries may have skewed the figure upward in earlier surveys.)
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