Search
 

Automation: Recovering from system and technology failures

IF YOUR agency management system has ever crashed, you know the challenges that accompany such an event. Over the years, we've experienced several system failures and have developed some loss-prevention techniques as a result. I'll share

By Ed J. Higgins Jr. | Updated on August 31, 2005

IF YOUR agency management system has ever crashed, you know the challenges that accompany such an event. Over the years, we’ve experienced several system failures and have developed some loss-prevention techniques as a result. I’ll share them with you in this month’s column. We’ll also look at some of the serious, often unanticipated consequences of a system failure.

Failures and upgrades: If you are installing a major upgrade to your agency management system, be sure to have at least two good backups. First, you should have a backup that was completed after the previous day’s work. (Typically, agency management systems automatically create such a backup each evening.) You also must ensure you have whatever you need to duplicate all transactions made on the day of the installation itself. That means all transactions made before, during and after installation.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2025 ALM Global, LLC. All Rights Reserved.