It takes only an instant to create a claim. With a bellowed oath, squealing brakes, rending metal, and breaking glass, the deed is done.
Unfortunately, processing the resulting claims is often not quite so simple and, next to settlement amounts, it is claim-processing speed that is most closely related to customer satisfaction. Despite insurers' past resistance, therefore, many are turning to technology. In doing so, they are discovering that a significant return on investment can be realized when claim adjusters are equipped with the right tools.
In a study conducted in October 2004, Gartner Distribution reported that only about 11 percent of property and casualty companies provided wireless technologies to their claim adjusters. Today, however, insurers are finding new ways of using wireless technologies to cut costs and improve claim cycle times. With bandwidth and security issues having been overcome in the last few years, implementations of wireless technologies in the insurance industry are on the rise.
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