I recently attended the National Association of Independent Insurance Adjusters annual conference in Palm Springs. It is not easy to get into or out of Palm Springs. Because the last flight out to Salt Lake City for a connection back to the Cincinnati/Northern Kentucky International Airport was at noon, I was unable to get out the day of my speech and had to remain overnight. Alas, poor me; but, as one of my companions remarked in response to my complaint, “Bruce, there are worse things than being stranded in Palm Springs overnight.” Indeed there are. Stop and smell the flowers buddy — or just sit by the pool.
To my mind, there is not a better adjusted bunch than the NAII members. These are professionals exhibiting a deep involvement in their chosen field. There is a close-knit aspect to the membership that heralds cooperation, focus, over-arching goals, and integrity. Friendliness and courtesy also prevail.
Some of that is because of the family-business nature of many of the member companies. I was impressed by the session exclusively for sons and daughters of independent adjusting company owners. They grapple with several of the same problems regarding succession and planning that face many of the independent agencies making up the Independent Insurance Agents & Brokers of America.
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