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Tools of the Trade

A friend of mine says there are no good or bad pets, only good or bad pet owners. The same can be said of technology ...

By Sharon S. Schwartzman, Editor-in-chief | Updated on July 31, 2005

A friend of mine says there are no good or bad pets, only good or bad pet owners. The same can be said of technology toolsinherently theyre neither good nor bad. It depends on what people do with them.

For example, advocates of insurance scoring say insurers that use it are good technology ownersthe computerization of credit data, they assert, allows insurers to underwrite and price more accurately and offer lower premiums to customers with good credit (for more, see Where Credit Is Due, p. 16). Critics claim the practice is discriminatory and unfair.

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