By David w. henry

In August 2003, I introduced the concept of the Human Voice to the insurance industry as a term of art to describe three interrelated values for communication and corporate culture building: aesthetics, humor and candor (see NU, Aug. 11, 2003, page 21). This article is devoted to an in-depth discussion of the third element of the Human Voice–candor.

There are literally millions upon millions of dollars in play against the backdrop of Marsh's bid-rigging charges and contingency fee arrangements. Commentators discussing this latest controversy over violations of accounting standards, or other financial improprieties, discuss a greater need for transparency in sales, management or whatever process is needed to fix the problem. These alleged wrongs call on us to re-evaluate the value of candor as a core element of our intra-corporate communications and business to business relationships.

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