A survey of 800 underwriters has revealed that technology not properly utilized may actually increase underwriter workloads, and that even where technology is functioning effectively, it may be supporting outmoded underwriting practices.

New York-based Accenture said it worked with the Chartered Property Casualty Underwriters (CPCU) Society in surveying underwriters representing some 300 different carriers. The study sought to identify critical underwriting trends and issues and to assess technology’s impact on underwriters’ ability to perform more efficiently and effectively.

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