New York--The independent agency system needs to focus on bringing in a future generation of agents who are more technologically savvy, executives said at an industry meeting here.
Their comments came Saturday at the Independent Insurance Agents & Brokers of America Young Agents conference, part of IIABA's annual conference.
Ray Thomas, chief executive officer of Zurich North America Small Business, based in Schaumburg, Ill., said the industry is suffering from the "competition" for intellectual talent, where one carrier or agency recruits from the other to fill its professional needs.
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