A large number of insurance industry firms and other businesses have no idea what's in their e-mail systems or how to manage them, a survey has found.
The poll by Q.Know Technologies Inc., a Reston, Va.-based information management software provider, found that 47 percent of the respondents viewed the volume of e-mail information as a "major problem" and they believe their systems contain information "we may not even know exists."
Sixty-five percent said they were not certain necessary information could be located, according to the poll of 240 business users, 40 percent of whom were from the insurance industry.
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