NU Online News Service, May 23, 11:18 a.m. EDT, Orlando, Fla.--Insurers' chief information officers face continuing challenges from entrenched attitudes, a new regulatory environment and management with a different vision for technology, analysts told a systems meeting here.
In the insurance industry there have been a lot of companies that think "if it isn't broken, let's not worry about fixing it," especially when it comes to replacing older legacy systems, said Kimberly Harris-Ferrante, vice president and research director at Gartner, Inc.
Ms. Harris-Ferrante was one of a panel of technology analysts who spoke at yesterday's Town Hall Meeting at the ACORD-LOMA Insurance Systems Forum. The group advised that there is a new business landscape offering opportunities as well as problems for CIOs.
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