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Automation: Tempering autonomy and creativity with consistency

WHAT DO autonomy, creativity and consistency have in common? They are all characteristics an agency owner would like to see in each employee. Autonomy gives employees the sense that they control their destinies and have the opportunity and authority

By Edgar J. Higgins Jr. | Updated on January 31, 2005

WHAT DO autonomy, creativity and consistency have in common? They are all characteristics an agency owner would like to see in each employee. Autonomy gives employees the sense that they control their destinies and have the opportunity and authority to make decisions. If management supports and reinforces self-directed decision-making, fewer decisions need to be considered by multiple people, and the agency runs more effectively. A secondary benefit is that employees who have more autonomy experience less stress in their daily work.

Employees with creativity are more likely to contemplate alternative solutions to workflow logjams. They think about unique ways to solve problems. When employees couple creativity with autonomy, there is less need for direct management. This enables agency managers to spend more time on strategic activity and other tasks that can that propel the agency to new heights.

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