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Automation: Getting the most from your transaction reports

DO YOU pay attention to the transaction activity notes in your agency management system? You should. If you use your system correctly-as the core location for all transaction activity with your clients-the notes could be your best friend in the event

By Edgar J. Higgins Jr. | Updated on December 31, 2004

DO YOU pay attention to the transaction activity notes in your agency management system? You should. If you use your system correctly-as the core location for all transaction activity with your clients-the notes could be your best friend in the event of an E&O claim, providing proof of good agency practices. If your activity notes record errors and evidence of other unsound practices, they could be your worst enemy if a claimant’s attorney requests to see them.

Your agency management system’s report functions allow you to print a comprehensive transaction/activity log for the entire agency or for any one client. You can design a report to sort information by date, CSR, line of business and transaction type. When a producer prepares to visit a client for a coverage review, such a report can identify pending activity on the client’s account and the service the client has received.

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