The importance of return on investment (ROI) in the decision-making process has been overrated. Instead, insurers should treat the ROI calculation as just one part of a comprehensive business case.

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In recent years, ROI has beenlike its literal French language counterpartking. You wont be able to talk to CIOs today without being able to talk about ROI, says Marek Jakubik, a former CIO of Zurich Financial and current managing director of the Insurance Technology Group. An ROI calculation is a standard part of RFPs, a highlight of case studies, and often the sole deciding factor behind a projects approval. But is insurers faith in ROI misplaced?

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