Top Agencies Share Secrets Of Their Success High-performers talk perpetuation, revenue growth, keeping competitive edge

The "2004 Best Practices Study," done in conjunction with the Independent Insurance Agents & Brokers of America, provides a more comprehensive look at the high-performing agency than ever before.

In addition to updating the highly-valued financial and operational benchmarks and adding several new ones this year's study takes a look at some of the strategic issues facing these agencies, with a focus on their future direction.

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