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The Hartford Offers Wireless Claims Service

ONLINE CLAIMS The Hartford Financial Services Group, Inc., an insurer known for using technology to deliver better service for independent agents, has applied its expertise ...

By Staff Writer | Updated on September 30, 2004

ONLINE CLAIMS

The Hartford Financial Services Group, Inc., an insurer known for using technology to deliver better service for independent agents, has applied its expertise on behalf of its policyholders when they make a claim. The Hartfords Claim Expediter relies on customized wireless technology that allows appraisers to respond faster and handle auto claims on the spot. This keeps the claims process moving and reduces the time to resolve auto claims.

The Claim Expediter connects the appraiser in the field inspecting the vehicle with the claim handler taking the claim call. The Hartfords claims personnel also are linked electronically to auto-damage estimating sources through a seamless wireless network, improving response time and productivity. Using Claim Expediter, auto appraisers can be notified immediately when a claim is filed so they can assist policyholders faster. When inspecting the vehicle, the necessary resources are at the appraisers fingertips, often leading to resolution of the claim on the spot.

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